1. Who we are
This Privacy Policy explains how VT HEATING LIMITED(“we”, “us”, “Vtheating”) collects and uses your personal data when you visit vtheating.shop or place an order. We are the data controller responsible for your personal data.
VT HEATING LIMITED, company number 05194896, registered in England & Wales at 78 The Green, Twickenham, Middlesex, TW2 5AG, United Kingdom. You can reach us at support@vtheating.shop or +44 7865015953.
2. Information we collect
- Order & contact details: name, email, phone, billing and shipping address.
- Transaction details: the products you buy, order value and order history. We do not store full card numbers — card payments are handled by our payment processors.
- Communications: messages you send through our contact or bulk enquiry forms and any support correspondence.
- Technical & usage data: IP address, device and browser type, and how you use the site, collected through cookies and similar technologies.
3. How and why we use your data
We use your personal data to:
- process and deliver your orders and handle returns or refunds;
- respond to your enquiries and provide customer support;
- prevent fraud, keep the site secure and meet our legal and accounting obligations;
- with your consent, send marketing emails you can unsubscribe from at any time; and
- improve our products, website and service.
Our legal bases under the UK GDPR are performance of a contract (fulfilling your order), legal obligation (tax and accounting), legitimate interests (securing and improving our service) and consent (marketing and non-essential cookies).
6. How long we keep data
We keep order and transaction records for as long as needed to provide our service and to meet legal, tax and accounting requirements (generally up to six years). Marketing data is kept until you unsubscribe or ask us to delete it.
7. Your rights (UK/EU GDPR)
You have the right to:
- access a copy of the personal data we hold about you;
- ask us to correct or delete your data;
- object to or restrict certain processing;
- withdraw consent at any time; and
- data portability.
To exercise any right, email support@vtheating.shop. You can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.
8. California residents (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, to request deletion, and to opt out of the “sale” or “sharing” of personal information. We do not sell personal information. To make a request, contact support@vtheating.shop. We will not discriminate against you for exercising these rights.
9. International transfers & security
We ship and serve customers internationally, so your data may be processed outside your country by our providers. Where it is, we rely on appropriate safeguards such as standard contractual clauses. We use technical and organisational measures to protect your data, and our payment pages are served over encrypted connections.
10. Children & changes
Our shop is intended for adults and is not directed at children under 16. We may update this policy from time to time; the “last updated” date above shows when it last changed. Questions? Email support@vtheating.shop.